Customer Service & Administration Assistant
Full-time
Brisbane
Customer Relations
Key Tasks & Responsibilities
Customer Service
First point of contact for customer enquiries (Phone, email, online messaging services)
Booking system management
Customer notifications (sites coming online and going offline)
Special event communications
General communications (managed with OS customer service officer)
Troubleshooting customer issues
Account Management
New customer sign up
Account keeping management in conjunction with OS customer service officer
Customer terminations
Customer detail updates
Account follow ups (bad debts)
Asset Management
Urgent site callouts
Site inspections
Key inventory management
Update site information across all listed places (internal and online)
Assist in site set up and termination tasks (administration)
Administration Support
All inbound calls during work hours
Ordering and auditing company signs
Order and manage Office Supplies
General office cleanup/organisation
Calendar management (ensure key dates are in the calendar)
Review and referral program assistance
Upselling - every new parking client is offered info about other services such as office space, storage and venue hire
Adhoc project support
Updating computer records using a database
Desirable Skills & Experience
Desirable Skills or Experience
Driver licence preferred and own transport
Accurate and efficient data entry with attention to detail
Strong organisational skills
Strong communication skills
Confident phone manner
Interpersonal skills
Works well as part of a team
Ready to apply?
Submit an application with your cover letter and resume.
Applications Close
1 December 2024
Shortlisted applications will be contacted within 48hrs after application close..