Frequently Asked Questions
Customer queries | enquiries@getparked.com.au
Account & payment queries | accounts@getparked.com.au
GET PARKED | SPACES BY GET PARKED
Po Box 19, Spring Hill, QLD, 4000 | 1300 727 533
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Q: How do I sign up for parking? A: Signing up is simple! Just enquire about the service you’re interested in, or click “Book Now” on the map or listing. You’ll be taken to one form where you can:
Enter your contact details
Review your booking summary
Set up your payment method
Sign your agreement
Once submitted, you’re all set!
Q: I work or live in the city — can I get a regular parking spot? A: Yes! Monthly parking is the perfect option if you need a space to park your car regularly. Get Parked manages a range of convenient parking spaces across Brisbane’s inner-city suburbs, transforming unused areas into reliable spots for you.
Q: How does monthly parking work? A: It’s simple — sign up for a monthly agreement and enjoy:
A guaranteed space close to where you need it
Time savings (no more searching for a park each morning)
Cost savings compared to daily rates
Q: Is it flexible if my plans change? A: Absolutely. Our agreements are month-to-month, so you’re not locked in long-term. If you need to cancel, just give us one month’s notice.
Q: How do I access my parking space? A: Before your parking agreement begins, we’ll provide you with access instructions. Most indoor or secure sites require you to phone an access number, while some may require you to collect and use an access pass or remote.
Q: Do I get a reserved space? A: If your agreement includes a reserved bay, you must only use the space allocated to your account. If your space is ever unavailable (e.g., someone has parked there without authorisation), please call our customer service team — we almost always have a backup option ready. Phone: 1300 727 533
Q: What if my booking is unreserved? A: For unreserved bookings, you may park in any ‘Get Parked’ space that is not signed as ‘reserved’ with a business name or registration number.
Q: How do I know where to park at my location? A: Get Parked operates across many different locations around Brisbane. Some sites have clear signage, while others may not display signs. Your access instructions will clarify the details for your site.
Q: What signs should I look out for? A: We use warning and reserved signs to mark spaces. Please familiarise yourself with these signs to ensure you’re parking in the correct area. Images of these signs are provided below for reference.
Q: Can I book casual parking? A: Yes. At certain sites, casual parking is available if you only need a space as a one-off or for a short period of time.
Q: How do I book casual parking? A:Find a space online or at the site
Complete the booking form
Receive an email confirmation
Park with confidence — you’re authorised!
Q: Is space guaranteed? A: For game or event days, yes — we guarantee a space with your booking. For non-secure sites, we strongly recommend only booking once you are onsite and parked, as availability cannot always be guaranteed.
Q: How do I update my payment details? A: You can update your card details at any time. Once updated, please email us at enquiries@getparked.com.au so we can ensure your account is updated correctly.
Q: What if I have trouble updating my details online? A: Sometimes issues can occur due to your browser, internet connection, or firewall. If you experience any problems, our team can update your details over the phone
— simply call us on 1300 727 533.
Q: How do I cancel my monthly parking agreement? A: Cancelling is simple. We just need one month’s written notice of your intention to cancel. Please email your request to enquiries@getparked.com.au.
Q: What if I need to leave sooner? A: In some cases, you may be able to vacate earlier if another parker is ready to take over your bay before your notice period ends.
Q: What happens to my bond? A: If you received an access card, key, or other device, it must be returned before your bond can be refunded. Please note that lost or unreturned devices will incur replacement costs.
Q: Can I switch to another location instead of cancelling?
A: Yes! We manage many sites across Brisbane and may have another option that suits you better. Just let us know, and we’ll help you find a new space.
Q: How does billing work for monthly parking? A: Monthly parking is paid in advance, covering the 1st to the last day of each month.
Q: When are invoices and payments processed? A: Invoices are emailed on the 7th of each month
Payments are direct debited on the 21st of each month
Q: Why is my first invoice different? A: Your first invoice may include:
A pro-rata amount for the current month
The full amount for the following month
A refundable $100 bond
Q: How will I be invoiced? A: Invoices are emailed one calendar month in advance, on the 7th of each month. Payment is required prior to the commencement of each month.
Q: Why is my first invoice different? A: Your first invoice may include a pro-rata charge for a partial month and the refundable bond (standard $100). For example:
If you start on 14 May and your monthly rate is $200:
Pro-rata for May (18/31 days) = $116.13
June full month = $200
Refundable bond = $100
Total first invoice = $416.13 (inc. GST)
Q: When will payment be processed? A: Monthly payments are direct debited on the 21st. The first invoice is generally issued upon signing your agreement, and subsequent invoices are sent on the 7th of each month to your nominated email. Additional email addresses can be CC’d if required.
Q: How do I update my payment details? A: If you have a new card, you can update your payment details online. Once updated, please email enquiries@getparked.com.au so we can ensure your account reflects the change
Q: Why do you need my vehicle registration details? A: Your registration is how we confirm that your vehicle is authorised to park. If your details are incorrect or out of date, your vehicle may be warned or towed.
Q: What if I change vehicles or someone else drives my car? A: Please notify us of any changes — even if it’s temporary. We’ll also need the name and contact details of the driver if it isn’t you, to ensure they are authorised to park.
Q: How should I provide my registration details? A: Please use this format when submitting your details: 000XXX | TYPE OF VEHICLE [ParkerName | Number]
Q: What if I don’t need my bay for a short time? A: We offer two flexible options to help you manage short-term vacancies:
Option 1. Share Your Bay (No Notice Required) If you won’t be using your bay for a short period, you can allow a friend or colleague to use it instead. Just send us their:
Full name
Phone number
Email address
Vehicle registration
We’ll send them a quick terms and conditions agreement to review, and once confirmed, they’ll be authorised to park.
Option 2. Bay Hold (1 Month’s Notice Required) If you’ve been parking with us for more than 6 months, you can request a bay hold. This reduces your rate by 50% during hold periods of at least 2 weeks, up to a maximum of 2 months. It’s a great way to save money during extended time away while keeping your bay reserved for when you return.
Please note: Options 1 and 2 cannot be used at the same time.
Q: Can I share my bay with someone else? A: Yes! You’re welcome to share your bay with a friend or colleague. Just email us.
Their full name
Phone number
Email address
Vehicle registration number
Vehicle make, model, and colour
You can add as many vehicles to your account as needed, provided you are only using the space you have booked.
Q: Who do I contact if I have urgent issues at my parking site? A: For any urgent questions or concerns affecting your experience, please call us on 1300 727 533 so we can assist immediately.
Q: I can’t get into a secure site (e.g., gate not working). What should I do? A: Check the access instructions in your confirmation email — these are sent before your start date
If access is via phone, wait 2 minutes and try again (sometimes the system needs a moment to reset). Still not working? Call 1300 727 533 and our team will help you troubleshoot.
Q: There are no available parking spaces. What do I do? A: If the site is full when you arrive:
Double-check that you’re parked in the correct location listed in your booking confirmation.
If all spaces are taken, call 1300 727 533 straight away. Our team will help you find a solution.
Q: Someone is parked in my reserved bay. A: Please take a photo of the vehicle (including the registration number) and text it to our operations team on 0489 080 955. Then call us immediately on 1300 727 533. Our team will work with you to arrange an alternative parking solution.
Q: The site has been left untidy or unsafe. A: Call 1300 727 533 or email enquiries@getparked.com.au with a picture and description so we can lodge a maintenance request.
Q: My allocated bay isn’t suitable for me. A: Call 1300 727 533 to explain the issue, and we’ll provide a solution as soon as possible.
Q: Has someone hit my car? A: We understand this can be stressful. While we are not responsible for any damage to vehicles on site (as stated in your agreement), we’ll do what we can to help. Some locations may have CCTV footage, and our team can also reach out to other customers for information if relevant.
Check out Spaces by Get Parked
Q: What is Spaces by Get Parked all about? A: At Get Parked, we believe great things happen when people have the space they need — whether it’s to park, store, work, or create.
We offer:
Flexible leases to suit your needs
Spaces of all shapes and sizes
Support for almost any type of use
A single point of contact to make managing your space easy
Our goal is to turn underused spaces into solutions that help you save time, money, and hassle.
When you contact us by phone, your call may be recorded for quality assurance, training, and record-keeping purposes. If you do not wish for your call to be recorded, please let our team know at the start of the call and we’ll ensure recording is disabled.